What is your return policy?
You may return or exchange most new, unopened items within 30 days of delivery for a full refund or exchange. You are responsible for the return postage, unless the return is a result of our error (i.e. you received an incorrect or defective item). Please include your order number and a note specifying whether you would like to return or exchange your order. In the case of a refund, you should see funds within four weeks. If you are making an exchange that requires additional payment, we will call you. If you have any questions or concerns, please call our toll free phone at (800) 482-2841 or email us at email@example.com
What are your shipping options and policies?
We offer free shipping on orders over $75 shipped within the contiguous US! Just use the code FREESHIP75 at checkout.
We offer a range of shipment options through USPS and UPS. The shipping cost will depend on order size and destination - our shipping pricing comes directly from USPS and UPS. We do our best to ship orders with 1-2 business days. If you order expedited shipping, we will do our best to expedite packing as well. For our full shipping policy, please click here.
When will my order ship/can you give me an estimated delivery time?
We're a growing company with a small staff, and we do our best to ship orders within 1-3 business days. If your order is placed on a Friday or weekend EST, the 1-3 business days starts on the following Monday.
I forgot something. Can I add it to my order?
Of course! You are welcome to call us at (800) 482-2841 to add to your order. You can also place another, new order on our website. In the comments field of your second order you must include both order numbers with a request that they be shipped together. We’ll make sure to ship them together and refund you the appropriate shipping.
Can I request specific dye lots?
Yes. We do our best to match dye lots in the case of larger order quantities, but if you have need of a specific dye lot please make a note in the comments field of your order. You may also call (800) 482-2841 or email ahead at firstname.lastname@example.org to see if the dye lot is available.
My package is being held by customs and/or my country is charging import duties on the package. Can you help?
Unfortunately some countries hold packages, delay shipment, and occasionally even charge import duties. Peace Fleece is not responsible for international customs fees, taxes, import duties or any fees associated with collecting these charges. We are legally obligated to report all international purchases as “merchandise” with exact retail value as paid by the customer. This information and value is clearly noted on the required CN22 form that serves as the USPS shipping label and US export customs form. We legally cannot mark retail merchandise as “gifts” nor declare a value lower than paid for by the customer. International customers may be subject to import fees, taxes and duties according to your country’s import policies. These policies vary widely from country to country; please contact your local customs office for any specific information on import policies and fees.
Can we visit you/your mill/your store?
We are an online store with a growing number of stockists all over the world. If you're visiting New Hampshire and would like to see our yarn and wool in person, please visit Harrisville Designs Retail Store in Harrisville, NH.
How do I become a stockist?
If you would like to carry Peace Fleece yarn in your store, please fill out our wholesale contact form here to apply!